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Our Privacy Policy
At Shy Hedgehog, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. We’re a small business, just like many of our clients, so we keep things simple, respectful, and transparent.
At Shy Hedgehog, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. We’re a small business, just like many of our clients, so we keep things simple, respectful, and transparent.
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1. Who We Are
Shy Hedgehog is a UK-based business offering branding, website design, and marketing consultation services to small businesses and self-employed individuals. Our website address is: www.shyhedgehog.com
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2. What Information We Collect
We may collect the following personal information from you:
• Name
• Email address
• Phone number (if provided)
• Business name and information
• Any content you share with us through forms, emails, or consultations
• Technical data such as your IP address, browser type, and how you use our website (via cookies)
We only collect what we need to provide our services and improve your experience.
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3. How We Use Your Information
We use your personal information to:
• Respond to enquiries or messages
• Deliver services you’ve requested (like websites or branding)
• Send invoices or communicate about projects
• Improve our website and marketing efforts
• Share important updates about your project or our services
We do not sell or share your personal data with third parties for marketing purposes.
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4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
• Consent – When you fill out a form or sign up for communication.
• Contract – To deliver the services you’ve requested.
• Legitimate interest – To manage our business and improve customer experience.
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5. Cookies & Website Tracking
We use basic cookies to track how people use our website (via tools like Google Analytics). This helps us understand what’s working and what isn’t. You can disable cookies in your browser settings at any time.
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6. How We Store & Protect Your Data
Your information is stored securely and only accessible to those who need it to provide services (that’s usually just us). We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
We keep your data only for as long as needed to deliver services or meet legal obligations.
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7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email us at [Insert your email address].
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8. Third-Party Services
We may use trusted third-party tools (like email providers or payment systems) to deliver services. These tools only receive the minimum necessary data and are required to keep it secure.
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9. Links to Other Websites
Our site may include links to other websites. We’re not responsible for the privacy practices of those sites — we encourage you to check their policies too.
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10. Changes to This Policy
We may update this policy from time to time. If we make any significant changes, we’ll update the date at the top and, where appropriate, notify you directly.
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11. Contact Us
Questions? We’re happy to help.
Email: elise@shyhedgehog.com
Website: www.shyhedgehog.com
Effective Date and Updates
This Privacy Policy is effective as of 21/04/2025. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.
Any changes to this Privacy Policy will be posted on this page with an updated effective date. If we make significant changes, we will notify you by means of a prominent notice on our website prior to the change becoming effective. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us.
We will not make any changes to this policy that will adversely affect your rights without your explicit consent. We value your trust and are dedicated to ensuring that your personal information is handled responsibly and in accordance with applicable laws.
Thank you for taking the time to read our Privacy Policy. Your privacy is important to us, and we are here to ensure that your information is secure and used appropriately.
