Terms of Use

1. About Us

Shy Hedgehog is a UK-based business offering branding, website design, and marketing consultation services. We specialise in helping small businesses and self-employed individuals build an online presence quickly, affordably, and with as little stress as possible.

⸻

2. Services

We offer the following services:

• Beta Website Package: 1–5 page website, delivered in 2–3 weeks, starting at £300.

• Branding Package: AI-assisted logo, colour palette, and brand assets for £200.

• Custom Projects: Larger websites, e-commerce, and booking systems starting from £1000.

• Add-ons: SEO copywriting, stock photography, domain setup, and hosting support.

• Consultations: Marketing setup advice and onboarding calls.

Timelines

We aim to deliver Beta Websites within 2–3 weeks after receiving all required content and information. Custom projects may take longer and will be estimated accordingly.

What’s Not Included

Domain names and hosting are not included in our base pricing. We’re happy to assist with setup, but the cost of these services (typically around £30) is paid directly to the third-party provider.

⸻

3. Client Responsibilities

To keep things running smoothly, we ask that you:

• Provide timely feedback and any content required (such as images, business information, or text).

• Respond to communication within a reasonable time (typically 3–5 business days).

• Ensure that any content you provide (e.g. logos, images, copy) is your own or properly licensed.

Delays in communication or content delivery may result in a delayed project timeline.

⸻

4. Payment Terms

• Payment for Beta and Branding Packages is due upfront, unless otherwise agreed in writing.

• For Custom Projects, a 50% deposit is required to begin work, with the remainder due upon project completion.

• Payments are accepted via bank transfer or another agreed method.

• Late payments may result in project delays or suspension of services.

All prices are listed in GBP and may be subject to VAT if applicable.

⸻

5. Revisions & Scope

All packages include a set number of revisions (typically 1–2 rounds). We’ll always be clear about what’s included. Additional changes or features outside the agreed scope may incur extra charges, which will be quoted in advance.

⸻

6. Cancellation & Refunds

• If you choose to cancel your project after work has begun, you may be charged for the time already spent.

• Refunds are not guaranteed but will be considered on a case-by-case basis depending on work completed.

• If Shy Hedgehog is unable to deliver the agreed service due to unforeseen circumstances, a full or partial refund may be offered.

⸻

7. Ownership & Usage Rights

Once your final invoice is paid:

• You own your website and branding files, including the content we’ve created for you.

• We reserve the right to showcase work in our portfolio unless you request otherwise in writing.

• AI-generated content (e.g. logos) will be created using commercially approved tools, and you will receive full usage rights.

⸻

8. Website Hosting & Maintenance

Unless otherwise arranged, you are responsible for your website’s hosting, maintenance, and domain registration after launch. We’re happy to recommend trusted providers and offer setup support, but long-term maintenance is not included unless explicitly agreed.

⸻

9. Limitation of Liability

While we do our best to ensure everything runs smoothly, Shy Hedgehog is not liable for:

• Technical issues with third-party platforms (e.g. hosting providers, domain registrars).

• Loss of data, business, or income resulting from website downtime or user error.

• SEO performance or search rankings, which depend on many factors beyond our control.

⸻

10. Privacy Policy

We value your privacy. Any personal information shared with us (such as contact details or business information) will be used solely for communication and project delivery. We do not sell or share your information with third parties.

You can view our full Privacy Policy here.

⸻

11. Changes to These Terms

We may update these terms occasionally to reflect service changes or legal requirements. The most current version will always be available on our website.

⸻

12. Contact Us

If you have any questions about these Terms & Conditions, please get in touch at:

Email: elise@shyhedgehog.com

Website: www.shyhedgehog.com